Refund policy

Refund Policy

At Supersourz, customer satisfaction is our top priority. Please read our refund policy carefully before making a purchase.

No Refunds

Due to the nature of our products, we do not offer refunds. All sales are final once the order has been placed and processed.

Damaged or Defective Items

We take great care to ensure that your products are of the highest quality. However, if your item arrives damaged or defective, please follow these steps:

1. Contact Us: Email us at contact@supersourz.com within 7 days of receiving your order.
2. Provide Evidence: Attach photos of the damaged or defective item, along with your order number.
3. Resolution: Upon review, we may offer to ship a replacement product at no additional cost.

Exclusions

We cannot offer replacements for:

• Damage caused by misuse or mishandling.
• Issues reported after the 7-day window.

General Information

• Order Issues: If you experience any issues with your order, please contact us promptly at contact@supersourz.com
• Shipping Costs: Shipping fees are non-refundable. 
• Policy Updates: We reserve the right to update this policy at any time. Changes will be reflected on this page.

By placing an order with us, you agree to the terms outlined in this refund policy.